REFUND & RETURN POLICY
Not satisfied with an item? Regret your order?
You can return any product that you buy online from us within 14 days without giving any reason. You will be reimbursed the purchase amount in full.
Note: This service only applies to internet purchases at lacosmetics.shop.
Important: In order to claim a refund you must follow the return procedure as described under the section “Return Procedure” below. Returns without a proper Return Form will be returned to the sender unstamped.
For all returns the following procedure applies;
- Notification by email
Notify us by email (firstname.lastname@example.org) that you intend to return your purchase. We will send you a link where you can fill out the Return Form.
- Filling out and submitting the Return Form
Use the link we have send you to fill out the Return Form and submit it. (We will send you a copy by email).
- Prepare the documents
Add a copy of the Purchase Invoice and the Return Form into the package.
- Send us your packaged
After adding the required documents to your package you can offer the package to a carrier and send it to the address indicated on the Return Form, which we have emailed you.
Please note: Items to which the right of withdrawal for internet purchases no longer applies, we will return to the sender unstamped.
Be aware that shipping costs that are charged when returning packages are not reimbursed by LA Cosmetics and are for your own account.
We will refund the purchase amount to your bank account no later than 14 days after the receipt and approval of your return shipment.
Conditions for returns
- The item was purchased on lacosmetics.shop within the past 14 days.
- The article is still in new, unused condition.
- The item is in the original, undamaged factory packaging.
- The return packaged contains a copy of the Purchase Invoice and a fully completed Return Form.