REFUND & RETURN POLICY

Not satisfied with an item? Regret your order?
You can return any product that you buy online from us within 14 days without giving any reason. You will be reimbursed the purchase amount in full.
Note: This service only applies to internet purchases at lacosmetics.shop.

Important: In order to claim a refund you must follow the return procedure as described under the section “Return Procedure” below. Returns without a proper Return Form will be returned to the sender unstamped.

Return procedure
For all returns the following procedure applies;

  1. Notification by email
    Notify us by email (mail@lacosmetics.shop) that you intend to return your purchase. We will send you a link where you can fill out the Return Form.
  2. Filling out and submitting the Return Form
    Use the link we have send you to fill out the Return Form and submit it. (We will send you a copy by email).
  3. Prepare the documents
    Add a copy of the Purchase Invoice and the Return Form into the package.
  4. Send us your packaged
    After adding the required documents to your package you can offer the package to a carrier and send it to the address indicated on the Return Form, which we have emailed you.

Please note: Items to which the right of withdrawal for internet purchases no longer applies, we will return to the sender unstamped.

Be aware that shipping costs that are charged when returning packages are not reimbursed by LA Cosmetics and are for your own account.

We will refund the purchase amount to your bank account no later than 14 days after the receipt and approval of your return shipment.

Conditions for returns

  • The item was purchased on lacosmetics.shop within the past 14 days.
  • The article is still in new, unused condition.
  • The item is in the original, undamaged factory packaging.
  • The return packaged contains a copy of the Purchase Invoice and a fully completed Return Form.

Do you have questions about the return procedure? Please contact our customer service by filling in dit formulier or by email at: mail@lacosmetics.shop

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    All "How to Use" guidelines

    Gezichtsreinigers

    We recommend using a cleanser both during the day and at night. Before applying the cleanser, we recommend that you moisten your skin with water at room temperature. Then apply some of the cleanser (about the size of a teaspoon) into the palm of your hand and massage well into teh already damp skin. Massage for at least 30 seconds for the best results. As a great extra, we recommend that you take advantage of your wet skin and start your facial massage techniques (you can find our suggestions on this topic in our guidance videos). Do this to strengthen facial muscles, wake up overworked or relaxed facial muscles, slim your face, implement symmetry in your face, and have a more fresh and awake look on your face.

       Bekijk de video
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    Toners

    We recommend using a toner after cleansing your face, both during the day and at night. Before applying the toner, we recommend that you gently pat your wet face dry first. Then apply a few drops of the toner to a cotton pad or the palm of your hand. Little by little, with the tip of a finger, gently pat the toner onto the skin, avoiding the eyes. Before moving on to your next step, allow enough time for the toner to penetrate into your skin and leave the face feeling slightly dry.

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    Serums

    We recommend using a serum after your toner. This step could be used both day and night. Apply gently serum to areas needed on the skin. Before going onto your next step allow sufficient time for the serum to penetrate into your skin and the face to feel somewhat dry.

       Bekijk de video
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    Eye Creams

    We recommend using the eye cream both during the day and at night. Apply the amount necessary to cover the under eye area as well as your eyelid and eyebrow.

       Bekijk de video
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    Gezichtsmaskers

    We recommend using the facemask in your evening routine as the facemask is required to penetrate into the skin for at least 15 minutes therefore, you might have more time in the evening to complete this step properly. Although, if you’d like you can use this mask in the day too. Apply a covering layer of the facemask onto the skin and apply onto the parts of the face needed and wanted. Rinse the facemask off with room temperature water and pat the skin dry.

       Bekijk de video
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    Gezichtsolie

    We recommend using the face oil in your evening routine and use it as the second to last step before your night cream. Apply a few drops to your palm and gently massage into your skin.

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    Day Creams

    We recommend using the day cream after your eye cream step. Apply around 1 to 2 pumps onto the palm of your hand, warm with your hands and massage gently into your skin. Both facial skin and neck.

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    Night Creams

    We recommend using the night cream after your face oil in your evening routine and use it as the last step. Apply 1 to 2 pumps to your palm of your hand, warm the cream, and massage gently into your skin.

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    Day & Night Creams

    We recommend using the day/night cream after your eye cream step. Apply around 1 to 2 pumps onto the palm of your hand, warm with your hands and massage gently into your skin. Both facial skin and neck.

       Bekijk de video
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    Ampullen

    We recommend using the ampoule in your evening routine at night and only up to 2 to 3 times in the week (there is an exception for this, read in acne-prone skincare collection text). Use the ampoule only when you will not use a serum, as the ampoule is a serum but in a higher concentration. Break the top stick off and use it to push the bottom up to dispense the product out. Use as much needed in the ampoule to apply on the parts of the face you’d like.  Allow sufficient time for the ampoule to penetrate into your skin and it to dry before going to your next step.

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    Scrub

    Use after cleansed skin. With mild pressure massage the scrub in round motions onto your skin. You can use this scrub multiple times a week due to the gentle formula of this scrub.

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    Peeling

    Apply the Enzymatic Peeling over damp already cleansed skin. Leave the peeling on for 3 minutes, and lightly massage with rotating movements until the lycing has almost completely disappeared. Remove the residue with lukewarm water and pat dry skin Continue to neutralize the skin with a toner before continuing to your next step. You can use this product once every two weeks.

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    Tanning Spray

    Use this Tanning Spray at night as the last step of your routine. Spray on the sides of your face and in the center of your face. Hold the Spray far enough so the mist covers the face entirely and evenly.

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    Face Stimulator

    Apply a few drops of our Luxury Oil and turn on the face stimulator. Use multiple facial movements for tightening results.

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    Gua Sha

    We recommend for the Gua Sha treatment to use our Luxury Oil. The Luxury Oil will help the Gua Sha glide over your skin and prevent irritation to the skin due to the pressure of the crystal. The Luxury Oil will also after doing this treatment provide you with supple skin.

       Bekijk de video
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